VA+Call+2008-04-24

Victoria on reading the Boeing piece.
In orgs structured and unstructured information.

Plus industry information.

Tool you are using. Where is it? Content Management, CRM etc etc

Real life issues: how do we keep a 60 year old airplane in the air. Plus find where the part is and supply it and hope somebody has the specs to install. Serious business.

Networks are fine but must be ways to harvest what people are generating.

Generating so many bits and bites will be drowned.

Must have common understanding on taxonomy.

Suggests blind sided by expertise in one area...

John Seely Brown paradox begin by looking around- what are the things to run up against .. A new technology does not preclude common sense as dealing with human beings..

The givens... anyone doing anything in an organization needs to understand culture, organizations expertise or competence, readiness for change or ability to adapt.

Measurement.. can't get that information from relationships if I'm new e.g. McKinsey when the people are gone.

In some fields extraordinarily good command of technical plus Service science.. not just talking about a technology but somebody dynamite at relationship building too.

Talking about IBM

Quantitative and qualitative.. and how do you give them access to substantive technical information plus relationship characateristics.

Document is not enough. Medical school. 1st thing.Putting in a line. Main IV. Still use see one, do one, show one. Most horifying experience... how to insert and you are going to fail..

THE AVAILABILITY HAS POTENTIAL TO EMPOWER PEOPLE-- Guy from AIIM-- issues of control.. " but simultaneously create a control issue.. Then gets into the subject of collaboration v control of ECM issues. Physical characteristics of document and platform changed. Poorly managed content.. Implicit and explicit tied together. e.g. putting specs down, maybe a piece of wisdom attachd.

Art and science around inserting the IV as can only learn it by doing. Instruction is not enough.

Herculean to sort the implicit from the explicit.

Levels of competence.. don't know that you don't know. Aware that you don't know. Conscious competence. Unconscious competence. .

Gladwell: rank amateur kept there because stuck in "conscious competence" and don't break through to professional. What gets people to Olympic v hacks. One element is the coach pushes you beyond your level of what you think you can do. Gladwell has pro looking at tennis player can tell within 2 secs person can't play ball, or recruiter who knows not the candidate. Expert can't deconstruct what they are picking up on. Internalized so much.